Existing Customers

We would like to thank you for allowing us to service your mortgage loan. We pride ourselves on our highly rated service level we receive year after year. Our team is here to assist you with any questions you may have in regards to your mortgage and/or escrow account. You may access your account online here. Or, call (800) 945-4506 to speak with one of our team experts Monday –Friday 9:00am to 5:00pm EST.

The Servicing Department is available to process loan payments M-F 9:00 am to 5:00 pm EST

When you access your account online you are able to check your account information, verify your escrow accounts, sign up for e-statements, or view your payment history all at a time that is most convenient for you.

Loans in Process Borrower Portal

For loans currently in process, click here to access your login: Consumer Connect Log In (elliemae.com)

Payment Options

Online

Log in here to make your payment online directly to us. You are able to make a “one-time” payment or set up your account for recurring payments. Please note that there is a $10 charge applied to any payments we receive after the 10th of the month.

ACH/Bill Pay

Make a payment thru your chosen financial institution with no additional charge.

Phone

Call (800) 945-4506 to pay by check over the phone. We do charge a $15 processing fee to accept this method of payment.

Mail

If you are opting to mail, please mail your payments to the following address:

Attn: Servicing
38275 Twelve Mile Rd, Suite 100
Farmington Hills, MI 48331

Help For Homeowners In Trouble

If you are having trouble making your mortgage payment we may be able to help. One of our experienced team members in our mortgage solutions department will work with you in reviewing all of your options. Contact them directly at lossmitigation@membermortgage.com to start the conversation today.

Click Here For Servicing FAQs

Jennifer C.

19:27 21 May 24

JoAnn with MMS Mortgage Services was super helpful, attentive to the details, and kept things moving along - in a friendly way! - getting me to closing day smoothly. She even helped coordinate an out-of-state notary to come to me so we could close in a timely manner. I LOVE my new house, and am grateful to JoAnn for her part in getting me here!

Hayden C.

16:01 07 Feb 24

JoAnn was incredible! As first time homebuyers, the process was definitely confusing and a little stressful. Our previous lender we worked with was not helpful, and failed to explain everything to us. JoAnn was incredibly patient, responsive, and knowledgeable. We closed on our home quicker than we expected, and got so lucky with her. I will recommend anyone to JoAnn without a doubt!

Eric G.

23:16 03 Dec 23

I have been a customer for 18 years and when i. Done payinv off my mortgage i will miss this customer service alwayx go the long mile for you never give up on you

Terry G.

15:09 31 Aug 23

Excellent service from both Christopher P. and Jamie L. This is my 2nd mortgage dealing with those two and unbelievable how they walked my daughter thru the process and communicating via email and a phone call if necessary. Dynamic Duo!!!

Sheila D.

19:48 08 Aug 23

JoAnn was wonderful. Very helpful and kept me informed on everything.

Chad B

00:58 28 Jul 23

JoAnn and her team explain everything very well and made it easy to understand. I appreciate this since this is the first mortgage that I've gotten on my own.

Tony M.

20:10 13 Apr 23

JoAnn was absolute rockstar! My buyers had to close on our new home in in timely manner and she got it done with absolutely no problems. Always easy to reach her through phone or email and extremely knowledgeable on everything mortgage related. Joann worked day and night to get us closed on time and we are so appreciative of her hard work. If you want a loan officer and team that gets the job done, answers every question, and knows what they’re talking about, then Joann and her team are the team you want in your corner.I’m a realtor and by business is hundred percent depend on customer service. So when understand, acknowledge how important our businesses and time is the essence it made my transaction a lot easier. We’ll definitely return to JoAnn down the road if we ever need anything.Thanks again Sweetheart!!

Lindsey R.

12:57 23 Mar 23

We had an Outstanding experience working with MMS Mortgage Services! Thank you for being there with your wisdom through each step of the buying experience. We appreciate everyone who helped along the way.

Aundrea N.

16:15 23 Jan 23

I can't say enough good things about this team! If you are looking for a mortgage loan their team is knowledgeable, communicative and they have great rates.

Erich D.

15:45 23 Jan 23

Professional and closed quickly. I will be using them again 100%

Kam D.

18:30 18 Jan 23

Wow! This was the easiest mortgage group to work with! Chris and Jamie were amazing! They were able to get all the paperwork and have us ready to close in 3 weeks! Highly recommend Member Mortgage Services for your Mortgage needs.

Mark H.

16:32 25 Aug 22

MMS had a better rate then any other company we talked to. Chris and Jamie were amazing. They were responsive and helpful through out the whole mortgage process. We were able to close earlier then expected with their help. Definitely recommend.

Jennifer H.

18:00 31 May 22

Keith B.

19:36 26 May 22

Paul was great with managing our refi. The process was easy and did 98% from home. Great job.

John M.

21:50 11 May 22

Chris Pugh and his team at Member Mortgage Service were wonderful in helping with the refinance of our family home. He was pleasant and professional. His help made the whole process run smoothly. Chris did a great job answering my many questions Communicating with Chris and Jaime Linz was one of the highlights of this experience.The team responded quickly to my many concerns. I highly recommend Chris Pugh and his MMS team mates.

Lori P.

21:17 03 May 22

MMS was amazing with our service. They would return calls and emails in short order. They were very patient with all of our questions. They worked really fast to process all the paperwork. They were kind and compassionate. Can't say enough good things about Joanne and her team!!!!

Steph O.

15:12 30 Apr 22

Well where to start.... Best people to work with it is my pleasure to say Greatest experience in them doing everything to make sure I had everything to get in my forever home. Thank you Joanne and Jordan.

Chris H.

20:06 29 Apr 22

Dominique A.

12:18 26 Apr 22

JoAnn was so helpful with every step in purchasing my first home. She was supportive and answered every question I had!

Shannan G.

20:08 22 Apr 22

Excellent communication through the processing stages of our refinance. Highly recommend!

Mary Lynn W.

16:49 19 Apr 22

It was great to have my interest rate lowered. Mr. Boudreau was very helpful.

John G.

17:07 28 Mar 22

Jefferson R.

18:18 18 Feb 22

John P.

14:05 15 Feb 22

From the 1st time I meet Chris just to ask a question till the finalizing of our mortgage , I felt we were in good hands best decision we made . thank Chris for his help

Coleman J.

14:04 01 Feb 22

JoAnn and Jordan know how to get things done in a competent and excellent manner. They even accommodated us while we were vacationing in Florida as we were able close down there without a hitch. I highly recommend their services.

Christine B.

08:59 28 Dec 21

Joann and Jordan are great to work with and make the mortgage process very easy. Questions are answered promptly and the closing process was complete in less than 3 weeks. My original mortgage and now my refi went so smooth that I would highly recommend Member Mortgage Services to all my friends and family.

Angie V.

17:34 29 Nov 21

Our family's first mortgage was with MMS Mortgage Services over 25 years ago and then we took a different path because of a family members association with the banking industry. We are happy to say, we have returned to MMS and our refinancing process went smoothly and quickly! We want to thank Christopher and Jamie for all you did to help us to return our mortgage to MMS!!

Gary M.

00:47 23 Nov 21

They made the process very easy for us. We highly recommend you check them out!

autumn J.

17:21 22 Nov 21

D&J D.

19:13 05 Nov 21

Joann and her team at MMS Mortgage Services made it easy from start to finish. Fast, helpful and always available to answer questions. Thanks again! You're the best!

Jane S.

13:32 23 Oct 21

I moved from out of state. That presented several problems. All my previous closing papers were packed! Chris made me feel at ease, as he explained he could get the information through other sources. He walked me through the process smoothly and efficiently. Closing was right on schedule.

Beth P.

22:02 22 Oct 21

Everyone involved made the process so easy on us. Thank you MMS Mortgage.

Kevin N.

21:58 22 Oct 21

Lou did a fantastic job at making sure our mortgage loan was handled quickly and effectively. When we needed help, he provided sound advice and walked us through every option available. I cannot recommend him enough!

Diana L.

19:16 11 Oct 21

I was able to get my mortgage at a lower rate and bundled some of my bills! Because Nick Santy led me through this process, I am able to manage my money in a more efficient manner! Nick kept me well informed and didn’t hesitate to call me with questions and encouraged me to do the same! Thank you!

Corey B.

19:18 27 Sep 21

We had a great experience with MMS Mortgage Services, Ltd. From application to closing, our loan officer made the process so simple and hassle free. JoAnn was always quick to return our calls and answer our questions. We highly recommend MMS Mortgage Services, Ltd to anyone who is looking to take out a home loan or refinance an existing loan. We will continue to do business with them.

RON H.

18:37 27 Sep 21

MMS has now assisted us with 2 home financings and has always been available, responsive and client oriented. We had started a process of a refi and MMS really stepped up the make sure we got the best rate possible and closed in record time

Diane C.

19:30 21 Sep 21

Keith T.

08:31 14 Sep 21

Lou was amazing. The rate was great, and the process was very easy and quick. I would highly recommend using Member Mortgage Services.

Stephanie N.

00:02 14 Sep 21

Candyce W.

00:46 30 Aug 21

Refinancing was easy with MMS and Christopher Pugh. Thank you!

K. R.

17:34 25 Aug 21

I have used Member Mortgage Services twice in the last few years for Mortgage pay out and Mortgage re-financing. They are wonderful to work with and very reliable if you have questions. Would recommend.

Bill S.

13:30 18 Aug 21

super easy!! quick processes and Christopher was great! 100% recommend...

Catherine C.

16:38 09 Aug 21

Joann and her team (Jordan) were so helpful and always quick to respond to questions regarding our refi. They made the process stress free! Thank you so much for all your help😊

Michael J.

12:19 06 Aug 21

Ron B.

10:35 29 Jul 21

We recently used MMS Mortgage Services for a home purchase. The support team that we worked with did an excellent job. They kept us posted throughout the process. We will definitely be using them again. We highly recommend them. Both of my adult children will be using them soon.

christine C.

22:35 21 Jul 21

Cassie S.

19:27 22 Jun 21

Kary L.

10:55 22 Jun 21

Great helpful staff. Very responsive and super helpful guiding us through the loan process.

Caitlyn F.

20:59 21 Jun 21

Michigan One helped us immensely with our refinance loan. They knew all of the ins and outs of our previous and highly complicated mortgage. Everyone on the team who helped us was very professional and very prompt which we greatly appreciated! They made it easy for us to transfer. We are very happy with our decision to refinance through Michigan One!

Kevin C.

18:26 21 Jun 21

Your service was was quick and accurate, and more than patient with someone without computer skills. Thank you.

tammi W.

20:51 26 May 21

I had a great experience with MMS Mortgage Services. I was kept in the loop during the process and everything moved quickly and flawlessly. Would definitely recommend

Jessica R.

21:26 16 May 21

I Highly recommend Member Mortgage. Joann and her team was amazing! They answered any questions I had and made our dream a reality!

June C.

14:39 14 May 21

Norma H.

00:33 13 May 21

I would like to thank Joann and her people for all the hard work they did for me. They are very good at what they do. They are always very helpful with any questions or issues that come about. And a special thank you to Joann for her Patients and understanding for those of us that are not experts in these matter. I would recommend all of them to anyone anytime. It was a Great experience for me. Thank you again 😁

Shannon H.

23:44 04 May 21

Great experience with our refinance- clear communication throughout with great customer service.

Sheri F.

14:27 08 Apr 21

Thank you very much MMS for the ease of our recent refinancing. We worked with our trusted credit union TriCitiesCU in Grand Haven. We were able to get a very low interest rate and had years shaved off our mortgage which is exactly what we wanted.Thank you, Craig and Sheri Frankhouse

Ray J.

16:08 05 Apr 21

It was a well organized, smooth process. No complaints, and very happy with the service, communication during the process and the results.

Elaine B.

17:02 05 Mar 21

I had a great experience with Jo Ann. I appreciate everything she did for me to acquirer the loan. Thank you.

sarah B.

14:46 04 Mar 21

They did a great job helping us with our refinance!

Denis R.

17:37 03 Mar 21

I enjoyed working with Joanne Pugh and recommend this company for your mortgage needs.

chok-chok A.

16:16 22 Feb 21

applying for the mortgage was seamless and the rates were excellent!

Anna H.

00:06 18 Feb 21

Gary H.

18:19 05 Feb 21

I am an older adult (over 65 yrs. old) The patience, kindness, and true caring I felt through my refinance process because of Chris Pugh and Jamie Lintz was remarkable. Both of these individuals displayed a sincere attitude of trying to make the process as easy for me as was humanly possible. They were knowledgeable and patient. When I had a question they answered it completely and thoroughly. Someone people do their jobs with a negative attitude, these two are truly customer oriented and I wish that I had other needs in their realm. Kudos to the people who trained them. I will recommend Member Mortgage Services to all.

Sandra S.

10:38 23 Jan 21

My experience with staff (JoAnn Pugh) at MMS Mortgage for refinancing of my house was made very easy and the whole process understandable. I was provided with answers and possible solutions to issues with my particular circumstances and I proceeded forward with the refinance. At the last hour of the process when I was ready to sign the papers, another issue came up and again MMS Mortgage (JoAnn Pugh) was able to work with the title company and find the answers and the problem was solved. Yes, today my house is refinanced with the lowest interest rate I have ever experienced.Thank you MMS Mortgage and JoAnn Pugh !!!!!!!!

Lorna D.

17:23 22 Jan 21

Working with MMS Mortgage Services was easy. The professional staff, their follow through, and the communication and support that was provided during the process was greatly appreciated. We would recommend this company to our friends, family, and others.

Cathrine R.

23:54 18 Jan 21

JoAnn was a dream to work with! She made it so smooth to complete the refinance on my house. She was super speedy to answer any questions I had and was quick to get me what I needed.

Tyler K.

23:02 18 Jan 21

Our experience with Member Mortgage Services was excellent! Jane Kelly took care of our every need and answered our numerous questions throughout the process. We felt supported and confident throughout the entire mortgage process, despite being first time home buyers. We’d recommend their services to anyone looking to buy a home.

Jason R.

20:12 18 Jan 21

Our experience was simple and flawless. Great communication from everyone involved. Highly recommend.

01:44 14 Jan 21

JoAnn and her daughter are amazing at getting you the loan product you need in a quick and sufficient time period. Their attention to detail and customer service is phenomenal. I would recommend them to all my family and friends.

Gundy S.

06:14 05 Jan 21

From start to finish, JoAnn and her team were helpful and so knowledgeable. My husband and I were in the market for our first house, and they made it so easy for us. Even with COVID, communication was quick and everyone had made an effort to make sure we understood what we were doing. I would highly recommend the team to anyone!

Leah D.

22:15 26 Dec 20

Greatest service ever! The professionalism and constant communication is greatly appreciated - highly recommend MMS!

Penny R.

17:30 10 Dec 20

What an easy and painless refinancing we just had! I can’t thank you all enough for making it go so smoothly. I will be recommending you to all my family and friends!

Jeff M.

15:42 11 Nov 20

Great, promt, prossional, friendly, helpful and trustworthy! Refinance went very smoothly.

Bryan H.

02:17 11 Nov 20

I refinanced my home with MMS Mortgage Services in October of 2020, what a wonderful experience. Chris Pugh and support team Jamie Lintz, Randi Moser and Pam (closing specialist) worked tirelessly with me all the way through to the closing. Thanks to all involved!

Kristin A.

21:18 14 Oct 20

Guidance and explanations were provided each step of the way. Thank you for a positive financial experience

Jacob S.

01:46 20 Aug 20

Professional, quick, and great rates at MECU! Highly recommend. They had the best rate for our home RE-FI!!

Angela A.

16:15 19 Aug 20

JoAnn was very friendly, informative and on top of her game! We had previously gone through another mortgage company (we ended up firing them) and are glad we did! She took the time to explain things so we could understand them and was quick to respond to questions. She never used COVID as an excuse as so many companies and people are today. We have recommended her and MMS to all of our friends and family!!

Angela M.

14:53 16 Aug 20

Jazmine C.

00:46 16 Jul 20

I had a great experience! JoAnn was very helpful and patient with me through this whole process. She answered all of my questions thoroughly and made sure I knew exactly what I was getting in to!

Taylor G.

15:47 15 Jul 20

Readily available to help with questions and concerns, friendly staff, overall a great credit union!

Joseph B.

18:53 10 Jul 20

Christopher Pugh and Jamie Lintz were amazing to work with! I highly recommend MMS Mortgage Services.

michelle S.

10:17 23 Apr 20

Shannon B.

14:11 12 Mar 20

I recently did a refinance with Chris Pugh at Member Mortgage Service. The service through the whole process was excellent. Chris took my application on my lunch hour and I got a call to set up the appraisal that night. The appraiser was at my home the next day. We closed within three weeks. I encountered one issue when a check issued to pay off my charge did not reach the bank. I called the title company and they immediately let me know they could over night a check to me and I could pay it at a local branch. The charge was paid off the next day. #excellent service

lemuel J.

18:18 29 Jan 20

I appreciate Joanne and her team that helped me out at mms mortgage service. As a first time homebuyer I had no knowledge of anything and she took her time with me and even met with me at the branch to help me out. I look forward to doing business with them again

Bridget M.

15:12 19 Jan 20

We had a great experience. Our specialist answered all of our questions and made us aware of all of the options available to us for our refinance. The whole process transpired very quickly.

Michele H.

02:34 14 Jan 20

Working with MMS Mortgage has been great. I asked to close by a specific date and they were able to meet my dates and were professional along the way

Todd B.

19:03 13 Jan 20

Outstanding service! Everything was handled with care and professionalism! Could not recommend more highly!

Troy C.

20:59 06 Dec 19

As a Real Estate Agent, I just recently closed on a deal with Patrick at MMS Mortgage Services and was more than pleased with the service provided. The process for me and my clients was smooth and efficient. I would definitely recommend this company.

Heath D.

14:00 21 Nov 19

I just recently closed on my second mortgage with MMS Mortgage Services and the level of service is outstanding. My loan officer was extremely knowledgeable, answered all my questions every step of the way (Even after hours and on weekends), and made the process for my family seamless. I highly recommend MMS Mortgage Services to everyone I know!

Andrea Q.

20:35 30 Oct 19

They were great to work with, everyone was friendly and efficient. They explained everything very well. Would work with them again.

Katie D.

17:17 30 Oct 19

Always amazing! Super fast on responding back

Loans in Process Borrower Portal

Payment Options

Help For Homeowners In Trouble

Click Here For Servicing FAQs

Quick Links

Loan Options

Resources

Contact

Loans in Process Borrower Portal

Payment Options

Help For Homeowners In Trouble

Click Here For Servicing FAQs

Quick Links

Loan Options

Resources

Contact

Giveaway